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How r0bl0x Handles Your Personal Data

At r0bl0x, your personal data belongs to you — we collect only what we need to run your account, process your UPI or Paytm transactions, and keep your…

Data collected with your consentUPI & Paytm transaction privacyRight to access your dataRight to request deletionEncrypted account storage

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What This Policy Covers and Where It Applies

r0bl0x Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This Privacy Policy applies to every account holder who accesses r0bl0x where local law permits. We process personal data — such as your name, contact details, device identifiers, and payment references from UPI, Paytm, or PhonePe — solely to operate your account and comply with applicable

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legal obligations. Data processed through payment rails like UPI and PhonePe is handled in accordance with the terms of those providers and is never sold to third parties. If you are accessing our platform from a jurisdiction where data-privacy regulations impose specific rights, those rights apply
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to the extent local law mandates. We review this policy regularly, and any material changes are communicated to you before they take effect.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Our Data Privacy Team Directly

If you have a question about your personal data, want to request a copy of what we hold, or need to correct something on your account…

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

r0bl0x uses a combination of technical controls and clear retention rules to keep your data safe and only as long as necessary.

Encrypted Data Storage

All personal data — including account credentials and payment references from UPI, Paytm, and PhonePe — is stored using AES-256 encryption at rest. Access is restricted to authenticated internal systems and authorised personnel only.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can adjust or withdraw cookie consent at any time through the Cookie Preferences panel in your account settings.

Account Security Measures

Your account is protected by password hashing, optional two-factor authentication, and automated alerts for unrecognised login attempts. We never store your raw payment credentials — only tokenised references returned by the payment provider.

Data Retention Schedule

We keep transactional records for the period required by applicable financial regulations. Account data that is no longer necessary for legal or operational purposes is deleted on a rolling schedule, which you can ask us to accelerate.

Who Has Access

Data access inside r0bl0x is role-based. Customer support staff see only what is needed to resolve your query. Payment data is handled exclusively by our payments team, and raw logs are accessible only to security engineers.

Requesting Changes to Your Data

You can request correction, export, or erasure of your personal data at any time. Submit a request via the in-account Privacy Controls panel or by emailing our privacy team — we action verified requests within the legally required window.

Common Questions About Your Data on r0bl0x

These answers cover the questions we hear most often about how your personal data is collected, stored, and used on r0bl0x. If your question is not here, use the contact paths in the section above to reach our privacy team directly.

We collect your name, email address, phone number, and date of birth during registration. When you make a deposit via UPI or Paytm, we receive a tokenised transaction reference from the payment provider — we do not store your full banking credentials.

Payment references from UPI, PhonePe, and Paytm are stored as encrypted tokens. We never hold raw account numbers or IFSC details on our servers. The payment provider handles the sensitive parts of each transaction under their own security framework.

Yes. Submit a data-access request through Account Settings under Privacy Controls, or email our privacy team with your registered account address. We will compile and send your data export within the timeframe required by applicable law.

Open the Privacy Controls panel inside your account or contact our privacy team directly. Once we verify your identity, we will erase data that is not required for legal or regulatory retention. We will confirm completion in writing once done.

We share data only with payment processors like Paytm and PhonePe to complete your transactions, and with service providers who operate under strict data-processing agreements. We do not sell your personal data to advertisers or marketing networks.

Transactional records are held for the period mandated by applicable financial and tax regulations in the jurisdictions where we operate. Account profile data is kept while your account is active and deleted within our standard retention window after closure.

Reach our privacy team via the email address in your account help centre or through live chat by selecting the Privacy and Data option. If you are not satisfied with our response, you may escalate to the relevant data-protection authority under local law.

How r0bl0x Handles Your Personal Data

Reach Our Data Privacy Team Directly

How We Protect and Manage Your Information

Encrypted Data Storage

Cookie Controls

Account Security Measures

Data Retention Schedule

Who Has Access

Requesting Changes to Your Data

Common Questions About Your Data on r0bl0x

01 What personal data does r0bl0x collect when I open an account?

02 How is my UPI or PhonePe payment data stored and protected?

03 Can I request a copy of all the data r0bl0x holds about me?

04 How do I ask r0bl0x to delete my personal data?

05 Does r0bl0x share my data with third parties?

06 How long does r0bl0x keep my account and transaction data?

07 Who do I contact if I believe my privacy rights have been violated?

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