Reference

Terms and Conditions That Govern Your Account

These terms set out the rules that apply when you open and use your r0bl0x account, including how we handle deposits via UPI, Paytm, and PhonePe, what you…

Account EligibilityDeposit and Withdrawal RulesData and Privacy RightsAccount Suspension Policy
r0bl0x Terms and Conditions That Govern Your Account
TERMS CONTACT PATHS

How to Reach Us About These Terms

If you have a question about any clause in these terms, need to request a data copy, or want to raise a dispute, our support team…

Live Chat Connect with our terms and account support team directly through the live chat widget…
Email Support Send detailed queries about these terms, account restrictions, or data requests to our support…
Complaints Form Use the structured complaints form in your account settings to raise a formal dispute…
HOW WE HANDLE YOUR ACCOUNT

Data Handling, Security and Your Rights Under These Terms

We take our obligations under these terms seriously and have put specific processes in place so that your account, your data, and your funds are managed with care.

Data Retention Policy

We retain your account data for the period required by applicable law in your jurisdiction. Once that period lapses and your account is closed, we delete personal records in line with our documented data-removal schedule, which you can request in writing.

Cookie Handling

Our site uses session and analytics cookies as described in these terms. You can manage cookie preferences from your browser settings at any time. Functional cookies required for account login and payment processing cannot be disabled without affecting account access.

Account Security Practices

Your account is protected by password hashing, session tokens that expire after inactivity, and two-step verification available in your security settings. We never store raw passwords, and our systems flag unusual login locations for manual review.

Transaction Records

Every deposit made through UPI, Paytm, or PhonePe and every withdrawal processed is logged with a timestamp and reference ID. You can download a full transaction history from your account dashboard at any time, covering the last 12 months.

Requesting Changes to Your Data

Under these terms you have the right to request a copy of your personal data, ask us to correct inaccuracies, or request deletion where permitted by law. Submit your request via email or the complaints form and we will act within the statutory timeframe.

Account Suspension and Closure

We may suspend or close an account if we detect a breach of these terms, including misuse of promotions or fraudulent activity. We will notify you by email before acting where doing so does not compromise an ongoing investigation, and you may appeal the decision.

Answers to Common Questions About Our Terms

These answers address the clauses and rights that come up most often. If your question is not covered here, contact our support team directly and we will point you to the relevant section of these terms.

These terms take effect the moment you complete account registration and click to confirm your agreement. They remain in effect for the lifetime of your account, including after any term updates we notify you about by email.

We send a notification to your registered email address whenever we update these terms. The updated version is also posted in your account settings area with a clear date stamp so you can compare it against the version you originally accepted.

No. These terms explicitly prohibit account transfers, sharing, or selling. Your account is personal and non-transferable. Any attempt to transfer an account may result in suspension under the misuse clause of these terms.

If we suspend your account for a terms breach, we review your wallet balance as part of the investigation. Where funds are not implicated in the breach, we work to return them to your original UPI, Paytm, or PhonePe source within the timeframe set out in our payments clause.

Submit a written data request via the email address listed in your account or through the complaints form. We will provide a structured data export within the period required by applicable law, typically within 30 days of receiving your request.

Yes. These terms apply to all access methods including mobile browsers, any native app we make available, and desktop. The same account rules, data practices, and payment clauses govern your session regardless of the device you use.

Disputes arising from these terms are subject to the laws of the jurisdiction where access is permitted under local law. We encourage you to raise concerns through our support channels first; unresolved disputes may be referred to the appropriate legal body in your region.